Do Win's Privacy Policy

Do win (https://dowin.pro) is a trusted online gaming and Sports Betting platform serving users in Bangladesh. We believe your personal data belongs to you — and protecting it is our responsibility.

In this Privacy Policy, do win clearly explains what data is collected, why it is collected, how it is used, and what rights you have over your information. We want you to use do win with complete peace of mind.

This policy has been developed in accordance with Bangladesh's prevailing data protection guidelines. do win consistently adheres to international security standards.

Do win collects three types of data — information you provide directly, data collected automatically, and information received from third parties.

Do win collects only the data that is necessary. No excessive or irrelevant information is requested.

Do win uses collected data solely for the following purposes:

• To create and manage your account and complete KYC Verification.
• To process all financial transactions, including deposits and withdrawals.
• To provide customer service and support.
• To prevent fraud, deception, and unauthorized access.
• To improve do win's services and enhance the user experience.
• To ensure responsible gaming and monitor user gaming patterns.
• To fulfill legal obligations and ensure accountability to regulatory authorities.
• To notify users about do win's bonuses, offers, and promotions (with consent only).

Do win does not generally share your data with anyone. However, data may be shared in the following limited circumstances:

• Payment providers: Payment gateways such as bKash, Nagad, and Rocket — used solely to complete transactions.
• Legal obligations: Data may be disclosed pursuant to a court order or government directive.
• Security agencies: To relevant authorities investigating fraud or criminal activity.
• Technology partners: Technology service providers that support do win's platform operations, all bound by strict confidentiality agreements.

Do win follows the highest industry standards to keep your data safe. Our security framework includes:

• 256-bit SSL/TLS encryption — all communications are encrypted.
• Two-Factor Authentication — an additional layer of security for your account.
• 24/7 security monitoring — any unusual activity is detected immediately.
• Regular Security Audits — security testing conducted by external experts.
• Data Backup — regularly maintained encrypted backups.
• Access control — only authorized staff can access specific data.

Please note that no one can guarantee 100% security on the internet. While do win takes every possible precaution, users are also responsible for maintaining the security of their own accounts.

Do win uses cookies on its website and app. Cookies are small text files stored on your browser or device.

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Performance cookies: To analyze how well do win's services are performing.
• Preference cookies: To remember your language preference and settings.
• Analytics cookies: To analyze user behavior and improve our services.

You can disable non-essential cookies at any time through your browser settings. However, some do win features may not function properly as a result.

Do win does not retain data longer than necessary. The general policy is:

• Personal data is retained for as long as your account remains active.
• Financial transaction data is retained for a minimum of 5 years as required by law.
• When an account is closed, most data is deleted within 90 days.
• Data related to accounts under investigation is retained until the investigation is concluded.

You have the following rights regarding your personal data on do win: